Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customerservice@ladybuggiftstore.com. Please note that returns will need to be sent to the following address: 952 Bama Breeze Drive Daytona Beach, FL  32124 

You can always contact us for any return question at customerservice@ladybuggiftstore.com.

Damages and issues
Please inspect your order upon reception and contact us immediately at customerservice@ladybuggiftstore.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  

Exceptions / non-returnable items
We do not accept returns on items that have been personalized.  And, we cannot accept returns on sale items or gift cards.

Exchanges
We will also be glad to exchange the merchandise for anything on our site of equal or lesser value.  For exchanges, please contact us at customerservice@ladybuggiftstore.com.

Refunds
Once we’ve received and inspected your return, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@ladybuggiftstore.com.

 

Cancellations
You may cancel your order by calling us at 425-996-0553.  We will cancel your order if it has not been shipped.  If it has been shipped, you may return the merchandise under our return policy.